Shipping conditions

Shipping terms template

1. Processing times

All orders are processed within 1-3 working days (excluding Sundays and public holidays) after receipt of the order. Please note that processing times may vary in case of high order volume.

2. Shipping method and delivery time

Orders are shipped with DHL through our fulfillment partner.
The delivery time is usually 1-3 working days.

3. Costs

The cost per order within Germany is €3.99. Shipping costs are free for orders over €50. Shipping costs to other EU member states may be more expensive.

4. Shipping restrictions

We currently only ship goods within the EU.

5. Shipment tracking

After ordering, you will receive an email with the tracking number.

6. Damaged or lost orders

If your order is damaged or lost, please contact our customer service team. They will work with you to find a solution.